Vick, Jobs, Jones and The Power of Apology
Though out of fashion, apology is a leadership skill and a powerful communications tool.
View Article2007 Communication Faux Pas Hall of Fame
The top picks for 2007's most egregious communication errors.
View ArticleIgnorant Expertise
Sometimes we need people who can specifically look in from the outside, to act as an observer, a see-er.
View ArticleKanye West, Have You No Sense Of Decency?
Our communication with each other has unacceptably coarsened.
View ArticleLessons From Adam Lambert
Gosh, I wish I'd seen Adam Lambert's performance at the American Music Awards. Instead, I woke up to an uproar -- faces in crotches, girls on leashes, big, fat, same-sex kisses! Oh my.
View Article2010 Communication Hits and Misses
Every year, I compile a list of who's been naughty and who's been nice as a speaker or communicator. Following is the 2010 list of winners and losers.
View ArticleA Sticky Situation
If you've ever had to react on the spot to a situation that was so sticky, so icky that it left you speechless, read on to see how a friend of mine handled a recent conflict.
View ArticleSchwarzenegger And The Fragility Of A Personal Brand
I'm never surprised when famous people behave badly. They're only human after all, and their behavior is usually not any different from the population at large.
View ArticleRecipient Of Anthony Weiner Tweet Shows Media Mastery
I've been very interested in the ham-handedness with which Congressman Anthony Weiner of New York has managed his Twitter fiasco. But even more interesting is the way the recipient of the tweet,...
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